Job Description

Job Details

Job Title: IT Technical Specialist - full-time temporary
Department: Information Services
Supervisor: Information Services Manager
Job Summary: Provides technology support in the areas of network management, hardware and software standards definition; desktop installation, internet/intranet features and utilization, phone system service, technology needs analysis, and user account setup and maintenance.

Job Duties

  1. Consults with business staff on hardware, operating system software, desktop software, and network connectivity requirements.
  2. Serves as project manager for selected technical analysis and/or implementation projects, and coordinates installation schedules and activities with vendors and users. Utilize a prescribed project ma
  3. Manages all aspects the Grand Itasca Clinic and Hospital network infrastructure including network servers, hubs, routers, and external network and communications providers.
  4. Analyzes system interface/integration technical requirements, creates integration design specifications, and collaborates with the system analyst and vendors on development, testing, and implementa
  5. Provides end-user software training support, either hands-on or vendor supplied for desktop software (i.e. MS Office products, Outlook). Conducts needs analysis, arranges for training sessions wit
  6. Conducts research and maintains up-to-date knowledge of networking technologies, wiring and connectivity topologies, and network server operating systems. Recommends options to embrace industry tr
  7. Designs standard network or application server configurations, personal computer hardware and software configurations, and desktop or network printers.
  8. Installs and supports all server based software, standard desktop software, and user-specific application software.
  9. Installs and supports all desktop hardware (personal computers) and/or manages the hardware installation by a third party vendor.
  10. Sets up and maintains user accounts and manages system access security and controls.
  11. Manages and maintains the Grand Itasca Clinic and Hospital intranet site.
  12. Manages the relationship and provides designs specifications to an outsourced webmaster for the Grand Itasca Clinic and Hospital website.
  13. Provides phone system support for additional equipment requirements, phone system feature analysis and implementation, problem resolution, connectivity considerations, and vendor management.


  1. Microsoft 2000 and/or NT certification. Other related certifications are beneficial.
  2. Experience with Network protocols; LAN/WAN based networks, cabling systems, firewalls, UPS power systems, routers and switches.
  3. Ability to analyze complex technology problems, determines the applicable solution, and direct or coordinate the implementation.
  4. Ability to install, upgrade, and troubleshoot network or application servers, routers, hubs, personal computers, printers, and storage devices.
  5. Understands system integration techniques and able to analyze and design the appropriate technical interfaces.
  6. Possess and display a high level of planning and project management skills.
  7. Must be innovative and aggressive in the quest for responsive, cost-effective, and state-of-the-art technologies.
  8. Must possess good inter-personal skills.
  9. Possess a minimum of four years network support in a complex business and technological environment.
  10. College degree in computer science or business administration, or equivalent experience preferred.