From the MyChart log-in page, click “Forgot password”. Follow the prompts on the screen to reset your password. You may also contact our MyChart Patient Support Line at 855-513-5513 to request a new, secure password.

There are a number of ways to sign-up for a MyChart account:

• Register online now on MyChart

• Request an access code at your appointment or use the access code on your After Visit Summary

• Download the MyChart Access Form and mail to Grand Itasca Clinic & Hospital, Attn: Health Information Services, 111 SE 3rd Street, Grand Rapids, MN 55744

• Call the MyChart Patient Support Line at 855-513-5513

Yes. MyChart is a secure site and provides encrypted communication in full compliance with State and Federal requirements. Access to your health information in MyChart is secured by your personalized ID and password, known only to you.

There are no fees to use MyChart. However, e-visits are part of MyChart, which allow you to have a visit with your provider without a trip to the clinic. Your insurance company may require co-pay. Please check with your insurance company to verify coverage for e-visits.

Yes. You are granted full authority by proxy to access your child’s medical chart if your child is between the ages of 0-11. Minnesota law (Minn. Stat §144.292) provides minors with the right to control the release of information related to pregnancy, STDs and substance abuse treatment. The MyChart tool is unable to filter out services protected under this law, so if your child is between the ages of 12-17 you will be granted partial access to his or her MyChart record. Should you need copies of your child’s records, you should complete the MyChart Proxy Access Request Form and mail to Grand Itasca Clinic & Hospital, Attn: Health Information Services, 111 SE 3rd Street, Grand Rapids, MN 55744. For further information on access to your child’s medical records, please discuss with your child’s provider at the next visit.

MyChart may be used to send your care team brief, non-urgent messages related to a recent appointment. If you have a complex medical concern, please call and ask to speak to a triage nurse or make an appointment to allow ample time to review your concerns.
 
A nurse will initially review your MyChart message(s) and will forward to a provider when medically necessary. Please allow up to two business days before receiving a response.

Your lab or imaging test results will release to MyChart when they are available. Your care team receives the test results at the same time as you. If you have critical or abnormal results, you will receive a phone call as soon as possible. If your results are normal or non-urgent, a nurse or your provider will comment on your results within three business days.

For prescription refill requests, you should contact your pharmacy directly. Please allow up to three business days for your refill request to be processed.